Welcome to the RingCentral Community

Make sure to review our Terms of Use and Community Guidelines.

Please note the community is currently under maintenance and is read-only.

Home » Users

Performance Reports subscription

Tags: performance reports

Jul 14, 2021 at 10:02am • 2 replies • 0 likes

Jody Young

When setting up a subscription to have a report from yesterday emailed it is sending 2 days ago instead of yesterday's calls? Any idea what I'm doing wrong?

Mary-Community_Moderator on Jul 14, 2021 at 11:03am • 0 likes

Hi @Jody Young, can you please share a screenshot of your current setup? Thank you!

Jody Young on Jul 14, 2021 at 11:24am • 0 likes

Does this help? Our Sales Calls report is saved for "Yesterday" but this morning we received report for 7/12 instead of 7/13

Mary-Community_Moderator on Jul 14, 2021 at 12:32pm • 0 likes

Thank you for sharing this. I am coordinating with Analytics Team to see where the issue is.

Mary-Community_Moderator on Jul 15, 2021 at 7:33am • 0 likes

Hi @Jody Young, someone from Analytics Team is checking on your report's setup. I'll get back to you with more information from them. Thank you!

1 Answer

Mary-Community_Moderator answered on Jul 15, 2021 at 7:52am

@Jody Young, please see our Analytics Team's recommendation:

The subscription is set to arrive at 12 AM.

Let's say we want to get info today at 12 AM June 16.

If we want to get the full June 15 day (12 AM June 15 - 12 AM June 16), the preset in the Performance report should be set to TODAY.

If we want to get the full June 14 day (12 AM June 14 - 12 AM June 15), the preset in the Performance Report should be set to YESTERDAY.

Such misunderstanding happened due to 12 AM, which is on the edge of 2 dates (June 15 and June 16).

Let me know if you want more clarifications.

A new Community is coming to RingCentral!

Posts are currently read-only as we transition into our new platform.

We thank you for your patience
during this downtime.

Try Workflow Builder

Did you know you can easily automate tasks like responding to SMS, team messages, and more? Plus it's included with RingCentral Video and RingEX plans!

Try RingCentral Workflow Builder

PRODUCTS
RingEX
Message
Video
Phone

OPEN ECOSYSTEM
Developer Platform
APIs
Integrated Apps
App Gallery
Developer support
Games and rewards

RESOURCES
Resource center
Blog
Product Releases
Accessibility

QUICK LINKS
App Download
RingCentral App login
Admin Portal Login
Contact Sales