Welcome to the RingCentral Community

Make sure to review our Terms of Use and Community Guidelines.

Please note the community is currently under maintenance and is read-only.

Home » Users

Personal contacts don't sync between Web App and Desktop App (Windows)

Tags: contacts

Aug 6, 2021 at 12:52pm • 4 replies • 0 likes

Tammy Ni

Hi. I imported contacts from another account using RingCentral Web CSV contact import future. The contacts imported fine and show up nicely on the web. However, my desktop app doesn't have them. And the contacts that I create in the desktop app are not found on the web.

Logging out and then logging in doesn't help. Reinstalling the app doesn't help.

Is this a known problem? When will it be fixed?

Anirban on Aug 6, 2021 at 1:05pm • 0 likes

Try to log out of the Desktop app, then log back in again, and they should be there. Similar issues here: https://community.ringcentral.com/questions/19662/contacts-wont-sync.html

Tammy Ni on Aug 7, 2021 at 1:39pm • 0 likes

Logging out and then back in doesn't help.

2 Answers

Tammy Ni answered on Aug 12, 2021 at 1:48am

I got this resolved after talking to technical support. I was logged into the calling que when I imported my contacts. I needed to switch to my extension and then import. After doing that, my contacts synced correctly across the apps.

Mary-Community_Moderator on Aug 12, 2021 at 8:35am • 0 likes

It's good to hear that it works now, @Tammy Ni. Thanks for sharing the resolution as well.

Mary-Community_Moderator answered on Aug 9, 2021 at 8:29am

Hi @Tammy Ni, you can only add personal contacts by syncing your Microsoft or Google accounts. You can also add a contact by creating them from within the app. Kindly check this link to know more about adding contacts.

A new Community is coming to RingCentral!

Posts are currently read-only as we transition into our new platform.

We thank you for your patience
during this downtime.

Try Workflow Builder

Did you know you can easily automate tasks like responding to SMS, team messages, and more? Plus it's included with RingCentral Video and RingEX plans!

Try RingCentral Workflow Builder

PRODUCTS
RingEX
Message
Video
Phone

OPEN ECOSYSTEM
Developer Platform
APIs
Integrated Apps
App Gallery
Developer support
Games and rewards

RESOURCES
Resource center
Blog
Product Releases
Accessibility

QUICK LINKS
App Download
RingCentral App login
Admin Portal Login
Contact Sales