Evan after enabling on-demand call recording in devtest, it doesnot record the call after pressing *9 or record button during calls
Can you record using the Record button on the RingCentral Desktop phone app?
Hi @Phong Vu, is there any resolution??
Not yet. I am check internally to see if it's a U.K sandbox account limitation or not but have not heard back from the team. Will give you update asap.
Meanwhile, if you need to test your app for meeting the graduation requirements, I can help manually graduate your app. Let me know
I have the same issue on Sandbox. I am trying receive recording ids from API but I cannot as I have no option to record (on demand). Button in phone application is disabled. I also have UK account. On production it works ok but I need it on sandbox for further development.
Please help, my sandbox client id: SEfNrWhxQNCVobBDOsHndQ
Yes Please, the project I am working on has been stuck coz of this issue,
I would request you to graduate the app manually from your end.
Thank You
Done. I will keep investigating your sandbox call recording issue and let you know later.
Thank you, its working.
Yes Please, the project I am working on has been stuck coz of this issue,
I would request you to graduate the app manually from your end.
Thank You
no, when i click record button automated voice says, on-demand call record disabled.
After turn the on-demand call recording on, can you logout and login again and try with the button. I know that pressing *9 is not working and I am investigating it.
If the recording button still does not work. Give me your sandbox account id or name.
@Phong Vu is there any update?? please let me know. project is stuck because of the recordings.
Hi Phong Vu,Recording button is also not working for me, the automated voice says the same.
RingCentral Sandbox ClientId : aJO8rBIlQ7-tMXPEeWdD4Q
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