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Access to RingCentral University

Tags: permissions

Sep 8, 2021 at 8:54am • 3 replies • 0 likes

David Herrington

Hi,

I asked some of my users (new members of staff) to gain access to the Ring Central University to learn about our telephony system. They came back to me and said they couldn't log in because they got an error message that says: 'Sorry, you currently don't have permission to access this service'.

I worked out that if I changed their role to 'Super admin' (which is effectively full platform access) then they could access the University.

Obviously I do not want to give my standard users full platform access but is that right? Has anyone else had that issue or am I missing something?

Any help would be greatly appreciated.

3 Answers

greg-lea answered on Oct 1, 2021 at 2:17pm

As of September 24, 2021 RingCentral University is available to all RingCentral MVP, RingCentral Contact Center, and RingCentral Engage Users. Go to university.ringcentral.com and sign in with your RingCentral user name and password.

David Herrington answered on Sep 9, 2021 at 12:18am

Thanks @Anirban for the clarification.

It doesn't make sense to me though? Why would you restrict training material to Super admins, especially when I have over 500 members of staff to train.

Anirban on Sep 9, 2021 at 9:00am • 0 likes

Create a feature request in idea portal (you will find link at top of this page).

RC team will look into that and may implement in future

Anirban answered on Sep 8, 2021 at 12:01pm

"Users logging in to RingCentral University must be granted either the User Admin or Super Admin roles. "

See the reference: https://support.ringcentral.com/article/Unable-to-Log-in-to-RingCentral-University.html

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