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Accessing historical Performance reports

Tags: analytics and reporting

Sep 15, 2021 at 11:49am • 1 replies • 0 likes

Jean Coombes

How can I obtain Analytics data prior to March 2021 ? I'm particularly keen to access Performance Reports from Jan 2020 through to March 14 2021 as I have to produce monthly year-over-year reporting for my company. Data for 2019, 2018 would also be really useful too.

1 Answer

Anirban answered on Sep 15, 2021 at 11:57am

Does this Analytical portal serve your purpose?

https://support.ringcentral.com/article/10143-Analytics-Portal-Overview-RingCentral.html

https://www.ringcentral.com/office/features/analytics-portal/overview.html

Jean Coombes on Sep 15, 2021 at 12:04pm • 0 likes

Not really...I have no problem using the Analytics portal however I can't access any historical data prior to March 2021. It is the historical data prior to this that I need to access.

Anirban on Sep 15, 2021 at 12:08pm • 0 likes

Not sure, but that portal seems to serve historical data

Jean Coombes on Sep 15, 2021 at 12:18pm • 0 likes

I've just tried again - I can't get the custom date range to work before 14th March 2021.

Jean Coombes on Sep 15, 2021 at 12:51pm • 1 likes

Just had confirmation from a Ring Central Technical Support team member that due to Data Retention Guidelines, Ring Central are only able to store data for 6 months. Thanks for trying to help me with this too.

Suyash Joshi on Oct 8, 2021 at 5:25pm • 0 likes

unfortunately yes, that is the case.

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