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Cold Transfer - ALWAYS Show Incoming Caller ID?

Tags: phone, call handling

Sep 16, 2021 at 12:11pm • 1 replies • 0 likes

David335384040

We only do cold transfers.

Our PolyCom phones show the caller-id of the extension transferring a call by default UNLESS the person dping the tarnsfer holds Transfer button for a couple of seconds.

We NEVER want to see the extension which is transferring the call. We ONLY EVER want to see the caller ID of the incoming, original caller.

This is causing me a lot of grief.

Is it possible to deactivate the default behavior and ONLY SHOW ORIGINAL INCOMING CALLER ID?

Thanks,

ft,

1 Answer

Anirban answered on Sep 16, 2021 at 12:19pm

I think a feature request is generated here

https://ideas.ringcentral.com/ideas/ENTCOM-I-48

Please check if this is similar to your case

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