When I try to set the outbound callerId property in the RequestBody and submit the request, nothing happens. The call does not even initiate the first leg of the call. If I remove it, everything works fine. Here is how I am calling it using the Java SDK.
MakeRingOutCallerIdInfo ringOutCallId = new MakeRingOutCallerIdInfo();
ringOutCallId.phoneNumber = callerId;
// Set call body
GetRingOutStatusResponse response = null;
// setup the parameters for the API call
MakeRingOutRequest requestBody = new MakeRingOutRequest();
requestBody.from(new MakeRingOutCallerInfoRequestFrom().phoneNumber(from = from.substring(0,2).contains("+1") ? from : "+1"+from));
requestBody.to(new MakeRingOutCallerInfoRequestTo().phoneNumber(to = to.substring(0,2).contains("+1") ? to : "+1"+to));
requestBody.callerId(new MakeRingOutCallerIdInfo().phoneNumber(callerId = callerId.substring(0,2).contains("+1") ? callerId : "+1"+callerId));
requestBody.playPrompt = false;
// Make the call to Ring Central
response = restClient.restapi().account().extension().ringout().post(requestBody);
You can check what callerIDs are allowed to be used for your logged in extension by using this api:
GEThttps://platform.devtest.ringcentral.com/restapi/v1.0/account/accountId/extension/extensionId/caller-id
You can choose one of the numbers from the response list as your callerID for ring-out api.
https://developers.ringcentral.com/api-reference/User-Settings/readExtensionCallerId
I am getting the following error:
{
"errorCode" : "TEL-107",
"message" : "Caller ID: [+1xxxxxxxxxx] is not allowed",
"errors" : [ {
"errorCode" : "TEL-107",
"message" : "Caller ID: [+1xxxxxxxxxx ] is not allowed",
"parameterValue" : "+1xxxxxxxxxx "
} ],
"parameterValue" : "+1xxxxxxxxxx "
}
Did you check if the feature of that phone number?
I got it from the local site's number
Check the API response, it could be something like this if the callerId does not belong to the user
{
"errorCode" : "RNG-102",
"message" : "Caller ID should be one of company direct numbers",
"errors" : [ {
"errorCode" : "RNG-102",
"message" : "Caller ID should be one of company direct numbers"
} ]
}You then need to read the user phone numbers and detect the number feature to see if it is callerId
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