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RingCentral Desktop APP rings before RingCentral softphone

Tags: ringcentral app, ringout, settings

Nov 10, 2021 at 2:34am • 1 replies • 0 likes

Akshata Phald

Is there any particular setting or way in which I my RingCentral Web App rings instead of softphone while placing outbound calls through RingOut feature? @Mary-Community_Moderator

1 Answer

Akshata Phald answered on Nov 11, 2021 at 7:47am

@Mary-Community_Moderator Thank you for the quick response , so through ringout api I cannot place call to my RC desktop app directly right?

RC softphone should always be installed to place ringout calls even if placing it via Desktop app, is my understanding correct?

Mary-Community_Moderator answered on Nov 10, 2021 at 8:13am

Hello @Akshata Phald, there is no option for this. The web version and the installed app functions the same.

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