Hi ,
We are using conversations API(POST https://platform.ringcentral.com/restapi/v1.0/glip/conversations) to create the Direct message using Bot access token.
When the members having same username with different domains then RingCentral shows internal server error.
Payload :
Response from RingCentral :
{
"errors": [
{
"errorCode": "GLP-001",
"message": "Service internal error. Consult RC support."
}
]
}
Could you please help us to resolve this issue ?
Hi @vyshakhBabji ,
Here is the Resuest and Response:
API endpoint : POST https://platform.ringcentral.com/restapi/v1.0/glip/conversations
Request made through : POSTMAN
Token : Bot access Token
Request Body :
{"members":[{"email": "raja@xxxxxx.us"},{"email": "raja@xxxxxxx.com"}]}
Response Body :
{
"errors": [
{
"errorCode": "GLP-001",
"message": "Service internal error. Consult RC support."
}
]
}
Response Headers:
{"Server":"nginx",
"Date":"Tue, 28 Dec 2021 04:45:39 GMT",
"Content-Type":"application/json; charset=utf-8",
"Content-Length":92,
"Connection":"keep-alive",
"RCRequestId":"0157dc2c-6799-11ec-9650-005056bb2a95",
"X-Request-Id":"reqId:0157dc2c-6799-11ec-9650-005056bb2a95;accId:63064218028;extId:63149921028",
"ETag":"W/"5c-i5mWg3K5eq1vGDNBZqfevw",
"X-Rate-Limit-Group":"medium",
"X-Rate-Limit-Limit":40,
"X-Rate-Limit-Remaining":39,
"X-Rate-Limit-Window":60,
"RoutingKey":"SJC01P13"}
Moreover we received a different kind of mail from RC for the user raja@xxxxxxx.com
Mail Content :
RingCentral account request Someone you work with would like for you to join RingCentral. Your company admin controls new account setup, so we've sent them a separate email with the request. No further action is needed from you at this point.
It seems both the users are in the same org and raja@xxxxxxx.com is not having RC account setup . We expect it should not restrict to create the DM. Please help us to resolve this issue.
Thanks,
Raja
A new Community is coming to RingCentral!
Posts are currently read-only as we transition into our new platform.We thank you for your patience
during this downtime.
Try Workflow Builder
Did you know you can easily automate tasks like responding to SMS, team messages, and more? Plus it's included with RingCentral Video and RingEX plans!Try RingCentral Workflow Builder
