Can't send SMS with the word pharmacy in it. we are a pharmacy and the word is in our name
Jan 5, 2022 at 11:13am • 1 replies • 0 likes
Doug Ferguson
This has been going on for over a month and RC support can't seem to resolve what seems like a simple whitelist issue. they keep saying they have escalated the issue. that is if we can get anyone to talk to us at all.
1 Answer
answered on Jan 7, 2022 at 9:49am
Simple whitelist issue? No RingCentral does not control nor whitelist any keyword in SMS text messages. When this happens, it is the recipient's mobile carrier who flags the message.
This is a public forum, so I can't ask you for further sensitive information. Feel free to contact me at phong.vu@ringcentral.com
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