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High Volume SMS Stopped Working

Tags: high-volume sms

Jan 26, 2022 at 4:26pm • 1 replies • 0 likes

AAA_Super_Duper Admin

Our High Volume SMS app recently stopped working. It has worked for the last couple of years, but recently we get an error when we try to send a batch: "errorCode":"CMN-101","message":"Parameter [from] value is invalid." I get the same error when I try to send from the API documentation page. We have 5 numbers set up with A2PSmsSender to send from, they all used to work and now I cannot send from any of them. Seems something changed on the account, but I cannot figure out what.

1 Answer

Phong Vu answered on Jan 27, 2022 at 7:43am

I believe that it is the same problem as in this case. Please read my last comment on the thread and check your account settings and change it back.

https://community.ringcentral.com/questions/104889/high-volume-sms-stopped-working.html

AAA_Super_Duper Admin on Jan 27, 2022 at 9:49am • 0 likes

I went into Phone System > Auto-Receptionist > General Settings > Main Site > IVR Settings > Company Fax/SMS Recipient and selected a different extension. Unfortunately this did not fix the issue.

Phong Vu on Jan 27, 2022 at 9:54am • 0 likes

A different extension, was it the main super admin? What is your account id?

AAA_Super_Duper Admin on Jan 27, 2022 at 10:07am • 0 likes

Yes, I am logged in as the main super admin. Here is the client ID: JZZSnZr3RF6b7UqYxLjMMg

Phong Vu on Jan 27, 2022 at 10:39am • 0 likes

Since this is a public forum, can you email me (phong.vu@ringcentral.com) your A2P SMS phone number, the number that you cannot send because of that error.

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