Welcome to the RingCentral Community

Make sure to review our Terms of Use and Community Guidelines.

Please note the community is currently under maintenance and is read-only.

Home » Users

Call in Salesforce app - showing as active after call is over

Tags: integrations

Feb 1, 2022 at 12:40pm • 4 replies • 0 likes

Phil Dimotsis

I ended a call three hours ago and the widget in Salesforce still show it as active and I cannot "hang up" the call even through it is no longer connected.

What's the deal there. Can that cause connection issues? All my most recent calls are spotty and I know my wifi is fine.

Mary-Community_Moderator on Feb 2, 2022 at 9:15am • 1 likes

@Phil Dimotsis , is your issue resolved?

1 Answer

Mary-Community_Moderator answered on Feb 1, 2022 at 1:36pm

Have you tried to uninstall/reinstall your app?

Phil Dimotsis on Feb 2, 2022 at 10:21am • 0 likes

I think? It happens periodically, and only our IT guy updates the widgets in Salesforce, so I guess it will work itself out. THanks!

Mary-Community_Moderator on Feb 2, 2022 at 10:30am • 0 likes

Alright! You're welcome.

A new Community is coming to RingCentral!

Posts are currently read-only as we transition into our new platform.

We thank you for your patience
during this downtime.

Try Workflow Builder

Did you know you can easily automate tasks like responding to SMS, team messages, and more? Plus it's included with RingCentral Video and RingEX plans!

Try RingCentral Workflow Builder

PRODUCTS
RingEX
Message
Video
Phone

OPEN ECOSYSTEM
Developer Platform
APIs
Integrated Apps
App Gallery
Developer support
Games and rewards

RESOURCES
Resource center
Blog
Product Releases
Accessibility

QUICK LINKS
App Download
RingCentral App login
Admin Portal Login
Contact Sales