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Calvin Lee avatar image
Calvin Lee asked mary-community-moderator answered

'To voicemail' when voicemail is disabled

We have disabled voicemail from the Admin Portal but we still see 'To voicemail' when there's an incoming call. When I click 'To voicemail', it plays an announcement and disconnects, but we just want the button to say 'Decline/Reject' instead. MicrosoftTeams-image (2).png

voicemail
microsoftteams-image-2.png (10.5 KiB)
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1 Answer

mary-community-moderator avatar image
mary-community-moderator answered

Hi @Calvin Lee. This behavior is current how it works. It will not change the options in the app when the voicemail is disabled in the portal. I suggest creating a Feature Request to customize the buttons during a call in the RingCentral app.

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