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We're planning on using Call Queues as a waterfall. After set wait time and no answer forward onto another extension/call queue. Queue A to Queue B to Queue C. Someone should answer in A, in the event that does not happen, B and C would have potentially more people in them to answer the call.

But before this process starts in Queue A, we want to set members to these waterfall queues.

Process Flow:

1. Phone Call comes into User Extension (think of this 'user' as a systematic user). Has our company phone numbers we use in ads.
2. Do assessment on incoming phone number.
3. Set Call Queue Members on a separate queues.
4. Forward Call to the Extension of Queue A. (then RingCentral takes care of that waterfall process).

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My 'work-around' is to have ALL users added to these Call Queues, and use the API's adjust the user queue presence, before forwarding the call on to Queue A, to start the waterfall process.

This isn't the end of the world... and how I'm proceeding building this out as it's working in my testing.

I'm sure there's some phone system magic happening when adding someone to a queue. Just seems a bit odd, as adding/removing someone to/from the queue has latency. But adjusting user queue presence, doesn't have latency.