News & Announcements User Community Developer Community

Welcome to the RingCentral Community

Please note the community is currently under maintenance and is read-only.

Search
Make sure to review our Terms of Use and Community Guidelines.
  Please note the community is currently under maintenance and is read-only.
Home » Developers
RingCentral Webhooks - caller phoneNumber shows extention number instead of actual mobile number
Tags: call logs, webhooks
Feb 17, 2022 at 2:31pm   •   1 replies  •  0 likes
sneha-rao

We have created Webhook Subscription for getting missed calls.

We are using "/restapi/v1.0/account/~/telephony/sessions?direction=Inbound&missedCall=true" to get all missed calls/voice calls.

Webhook works good as we get all call information but somehow for some number we get only extention value(101) instead of phone number i.e

  [to] => Array
                                (
                                    [phoneNumber] => 101
                                    [name] => Sneha Rao
                                    [extensionId] => 712273005
                                )

.

is there any way to get actual phone number instead of extention number?



1 Answer
answered on Feb 21, 2022 at 12:07pm  

Was this call an internal call ? If yes, then it shows extension number/ ext ID


 0



A new Community is coming to RingCentral!

Posts are currently read-only as we transition into our new platform.

We thank you for your patience
during this downtime.

Try Workflow Builder

Did you know you can easily automate tasks like responding to SMS, team messages, and more? Plus it's included with RingCentral Video and RingEX plans!

Try RingCentral Workflow Builder

PRODUCTS
RingEX
Message
Video
Phone
OPEN ECOSYSTEM
Developer Platform
APIs
Integrated Apps
App Gallery
Developer support
Games and rewards

RESOURCES
Resource center
Blog
Product Releases
Accessibility
QUICK LINKS
App Download
RingCentral App login
Admin Portal Login
Contact Sales
© 1999-2024 RingCentral, Inc. All rights reserved. Legal Privacy Notice Site Map Contact Us