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Delay to greetings after caller selects extension voicemail box

Tags: voicemail greeting

Feb 21, 2022 at 12:36pm • 4 replies • 0 likes

Mark Markus

I just set up my voicemail boxes with several "message only extension" group mailboxes with custom greetings which are accessible from the main company greeting (which is also a custom greeting--caller presses "1", "2", or "3", etc.). There is a long delay between the caller selecting one of the extensions and when that extension's greeting plays. It is almost 10 seconds, which seems unusually long to me.

Is there any way to shorten that delay?

Mary-Community_Moderator on Feb 21, 2022 at 12:48pm • 0 likes

Hi @Mark Markus, is the extension's greeting customized?

Mark Markus on Feb 21, 2022 at 12:57pm • 0 likes

Yes

3 Answers

Mark Markus answered on Feb 22, 2022 at 10:18am

I figured it out. It was the file size I was uploading. Changed it to an mp3 and now it works fine. Thanks!

Mary-Community_Moderator on Feb 22, 2022 at 1:02pm • 0 likes

Thanks for letting us know how your issue was fixed.

Mark Markus answered on Feb 22, 2022 at 9:36am

That's not it. I recorded all the greetings and edited them with a .wav file editor so that there is no space in front of the greeting.

Mary-Community_Moderator answered on Feb 22, 2022 at 7:37am

The issue can be because of how the greeting was recorded. Please try to have the extension re-record the custom greeting. Here's a KB article on uploading or customizing an extension's voicemail greeting.

https://support.ringcentral.com/mvp/phone/call-handling-forwarding/setting-up-voicemail-greeting.html

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