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Google voice conflicting with Ringcentral calls on Android

Tags: ringcentral app, google

Feb 23, 2022 at 3:44pm • 1 replies • 0 likes

Lira 215

I'm having an issue where basically both Voice and RingCentral are trying to ring at the same time regardless of the actual source of the call and my personal calls are getting logged into my RingCentral's call history.

I found this older help article that seems to outline this issue, but I'm not sure if the settings have changed because I'm not seeing these options? Or if they've moved elsewhere in the app?

https://www.ringcentral.com/us/en/blog/solving-an-issue-with-the-ringcentral-and-google-voice-apps/

1 Answer

Lira 215 answered on Mar 1, 2022 at 12:46pm

@jitender-kumar I mean, it kinda helps?

This morning I grew irritated with the situation enough to have just uninstalled ringcentral from my phone but personal calls through my google voice number are still showing up in ring central on my desktop app and in my ringcentral call logs.

How do I stop this?

Mary-Community_Moderator answered on Feb 24, 2022 at 9:06am

Hi, @Lira 215 This setting is only available on the other app, the RingCentral Phone. The new RingCentral App doesn't have that option yet. For now, you may create a feature request in our Ideas Portal at https://ideas.ringcentral.com/.

You may mark my answer as accepted if this information helped. Thank you!

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