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cant add an admin- add button greyed out

Tags: app administration

Apr 27, 2022 at 8:18am • 1 replies • 0 likes

Alberto Palacio

When trying to add an admin to my account the add button is greyed out. i can only select cancel. just setup ringcentral for faxing with this plan. RingCentral Fax1500

I can add guests by invite but not an admin

1 Answer

Mary-Community_Moderator answered on Apr 29, 2022 at 9:42am

These can be robocalls. Here's a KB article with information in response to RingCentral's effort to mitigate robocalls or unwanted phone calls.

https://support.ringcentral.com/article/Robocalls-Mitigation.html

Mary-Community_Moderator answered on Apr 29, 2022 at 9:45am

Hi Alberto, you may only add an admin by creating a user extension through the Admin Portal. Please see the article below to know the difference between guests and members.

https://community.ringcentral.com/articles/107278/everything-we-need-to-know-about-guest-users-in-th.html

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