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How to mute or pause other computer sounds (podcasts / music) sounds on the computer when a call comes in to the desktop app.

Tags: ringcentral app

Apr 27, 2022 at 11:40am • 3 replies • 0 likes

Tom Latham

The old RingCentral Softphone would mute (and pause) podcasts, Spotify, etc. when answering a call. There's an option to choose this here:

https://support.ringcentral.com.au/s/article/RingCentral-Phone-Desktop-Reduce-Mute-Other-Sounds-Windows-During-Call

But it got dropped out of the new release of the "RingCentral app".

2 Answers

Chris Rosa answered on Sep 1, 2022 at 1:12pm

Hi there @Jenn-Community_Moderator, the link above seems to be dead already, and I'm not able to find that idea. Can you update with the proper link so I can vote on this? Thanks!

UPDATE: Never mind. I see now there's a period encoded at the end of that link. Removing that got the URL to work.

Mary-Community_Moderator on Sep 1, 2022 at 1:29pm • 0 likes

Please refer to the new link below.
https://ideas.ringcentral.com/ideas/CUSTCOM-I-3259

Jenn-Community_Moderator answered on Apr 27, 2022 at 12:41pm

Hi Tom, we are still working to improve our new app. I would highly suggest adding your vote here https://ideas.ringcentral.com/ideas/CUSTCOM-I-4393. Thank you!

Cody Lane on Jan 16, 2024 at 9:23am • 0 likes

Hell Jenn. Was this feature ever added back to the desktop app?

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