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RingCentral app keeps ringing after caller hangs up

Tags: phone application

Feb 15, 2021 at 8:27pm • 3 replies • 1 likes

Arto Basmadjian

So, I just tried the 'flip' option on my mobile app, to send the call to my laptop. Within a couple of seconds, my laptop started ringing. I didn't answer it. Then the original caller hung up. My laptop kept ringing for about a minute, until I unlocked my laptop and hit ignore. Is there some sort of timeout that should prevent it from ringing that long?

Erin McCaffrey on May 9, 2022 at 11:53am • 0 likes

not using mobile app - not flipping call - person on other end hangs up regular phone call and ring central disconnects, but seems like chrome extension has some ghost ring going on - no way to answer - just rings and rings - might be some connection issue to headset - seems like it happens as soon as headset disconnects?

Erin McCaffrey on May 9, 2022 at 11:58am • 0 likes

maybe i commented on wrong post?

AJ Smith on Sep 21, 2022 at 9:31am • 0 likes

I am experiencing this same issue.

Erin McCaffrey on May 9, 2022 at 9:21am • 0 likes

This is happening for one of us also - any resolution yet?

1 Answer

tak-it1 answered on May 9, 2022 at 11:26am

This is because you need to hit the checkmark button on your mobile app once you're ready to complete the flip, ie: when you've picked up the call on your laptop. Your extension is basically calling itself when you do the flip, hence the reason it doesn't matter if the client hangs up - YOU still need to answer it or hang up on your end.

But if you're flipping between your mobile and desktop app, I wouldn't use the Flip functionality - you should instead click the banner that appears on your mobile and desktop app that says "switch call to this device" - much more seamless and integrated. I've never really found the flip option to be that great as it has too many extra steps.

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