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Embedded widget app - Lines are getting disconnected intermediately with error popups

Tags: ringcentral embeddable

Jun 23, 2020 at 12:07pm • 2 replies • 0 likes

John Gladson Moses

Lines are getting disconnected intermediately stating session expired with the errors attached screenshot.

The call is getting disconnected while the users are on call for more than 30 minutes and then the below attached errors pop

Dialer state is changing to offline intermediately.

Error:

Session expired. Please sign in

Cannot connect to the server. Please retry later

while on call for more than 30 mins. then intermediately below error comes and lines disconnects

going to offline intermediately

2 Answers

Embbnux Ji answered on Jun 24, 2020 at 2:35am

Question has forwarded to Github issue https://github.com/ringcentral/ringcentral-embeddable/issues/399

Embbnux Ji answered on Jun 23, 2020 at 7:33pm

Hi kailashvasan, which grant flow you are using for rc widget, authorization code flow or implicit flow?

https://github.com/ringcentral/ringcentral-embeddable/blob/master/docs/config-client-id-and-secret.md

For implicit flow, it refresh token with a hidden iframe. If network is disconnected when it refreshes, session will be expired. From offline badge, it shows there are networks issues at that time.

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