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How to identify a Ring Central caller

Tags: caller id

Jun 1, 2022 at 2:39am • 1 replies • 0 likes

jon-payne

How can I identify a Ring Central caller? My calls are forwarded to my cell phone. How can I tell if a call is a forwarded RC call and not a direct call to my cell?

1 Answer

Mary-Community_Moderator answered on Jun 1, 2022 at 8:48am

You can add unique numbers before or after the incoming number to help you identify the call. For example;

22XXX XXX XXXX

XXX XXX XXXX22

Follow the instructions below,

a. Admins: On the Quick Access page in the Admin Portal, navigate to Users > Manage Users, select the extension to configure, then click Call Handling.

b. Users: Navigate to Settings > Call Handling.

Go to Settings > click Edit under Incoming Call Information > enable Add Special Number > choose if you want to add a number to the end or beginning > enter the number > then choose Non-RingCentral phones only > save.

You may visit the KB article below for more information about Configuring your incoming call information settings.

https://support.ringcentral.com/article/4618.html

Shields Industries Corp on Mar 23, 2024 at 9:33am • 0 likes

Thank you for this. However, it would be super helpful if RC did a simple fix like what's shown in my attachment. Thank you!

jon-payne on Jun 2, 2022 at 8:51am • 1 likes

This did not work. I used "99" as my unique numbers. The result was ALL my calls were directly forwarded to voice mail. I had to undo the process to get my calls Back.

Mary-Community_Moderator on Jun 2, 2022 at 10:58am • 0 likes

It should not affect the calls. I will check on your logs and see what happened.

jon-payne on Jul 2, 2022 at 1:38am • 0 likes

I never received a response to this.

Your suggestion of adding unique numbers did not work and in fact changed to operation of my system so that all calls went to voice mail.

jon-payne on Jul 20, 2022 at 4:31am • 0 likes

It has been about 45 days since I asked this question. I tried the suggestion and it broke the system. I am still waiting for a resolution. If you can't help, please escalate to someone who can.

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