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Salesforce app screen pop settings work in sandbox but not production

Tags: salesforce, ringcentral app

Jun 15, 2022 at 3:47pm • 1 replies • 0 likes

Gleb Gladki

We set up the RingCentral for Lightning in Sandbox with the following criteria and everything worked as intended. However, when using the same configuration in production, the pop up feature does not seem to work at all. If a call comes in, The RingCentral window does not show up at all, and none of the actions below take place. We've gone through the entire guide and compared settings with Sandbox and everything checks out. Here is the configuration we are using:

Screen pops open within: New browser window or tab

Edit No matching records: Pop to new Lead

Edit Single-matching record: Pop detail page

Edit Multiple-matching records: Don't pop any screen

1 Answer

Dan Buck answered on Jun 16, 2022 at 7:33am

These questions should be directed to RingCentral Support, as they have training on how to troubleshoot these sorts of questions/issues.

Suyash Joshi on Jun 16, 2022 at 8:46am • 0 likes

HI @Gleb Gladki Here is support URL for opening support ticket : https://support.ringcentral.com/

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