sms analytics
Jul 27, 2022 at 7:15am • 1 replies • 0 likes
Tim Mcmillon
Do we still not have sms analytics? If not whats the hold up
1 Answer
answered on Jul 27, 2022 at 9:40am
It's still under development. For now, you can access the message stores (both standard and high volume SMS) via APIs and do your own analytics.
0
on Jul 29, 2022 at 5:59am • 0 likes
Does Ringcentral have any kind of time line when we will see analytics on SMS's
on Jul 29, 2022 at 8:04am • 0 likes
Unfortunately, I don't have the ETA timeline to share now.
What type of SMS, standard or high volume SMS analytics are you looking for right now? Also, what metrics are you interested at?
on Jul 29, 2022 at 8:27am • 0 likes
mainly sent and recieved by telephone number
on Jul 29, 2022 at 8:41am • 0 likes
And is that for high volume SMS or does your company have/use a high volume SMS at all?
on Jul 29, 2022 at 9:15am • 0 likes
We have become higher volume this month. This is more convenient for our people to send and receive using our business lines rather than personal phones. The desktop version is awesome for my sales people
more convenient than a cell phone most of the time. Just wanted to try and get some analytics and data to share with our industry Piers. I really hope we analytics reporting soon
on Jul 29, 2022 at 9:19am • 0 likes
For high volume SMS, you can login the High Volume SMS app with a user who owns the high volume SMS number, or with an admin user. Then select the Analytics menu option. Set the date and time range and read the data.
Let me know if you have questions.
A new Community is coming to RingCentral!
Posts are currently read-only as we transition into our new platform.
We thank you for your patience
during this downtime.
Try Workflow Builder
Did you know you can easily automate tasks like responding to SMS, team messages, and more? Plus it's included with RingCentral Video and RingEX plans!
Try RingCentral Workflow Builder
