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Event for Individual Queue Presence

Tags: call queues, call logs

Aug 3, 2022 at 8:18am • 1 replies • 1 likes

Rito Salomone

There is no current presence event that is generated when an agent (or admin) changes their presence status with a specific queue.

For example: An agent is a member of 3 queues but chooses to not accept queue calls from 1 queue.

No event is generated to indicate the new status for that queue. However, if agents change their presence for all 3 queues, we do get a notifications.

Is there a plan to add this important event for individual queues?

1 Answer

Phong Vu answered on Aug 3, 2022 at 10:26am

Right now, we don't have call queue presence event notification to catch such an event on a call queue. We have a feature request for it and I will bring it back to discussion and push for the implementation.

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