Welcome to the RingCentral Community

Make sure to review our Terms of Use and Community Guidelines.

Please note the community is currently under maintenance and is read-only.

Home » Users

Increase in Spam/Phantom Calls

Tags: ringcentral app, spam, phantom calls

Aug 10, 2022 at 1:19pm • 3 replies • 0 likes

Christa Harter

Our company has been experiencing an influx of phantom call in the last two weeks. We seem to be getting at least 5 a day if not more. The calls come through as normal, there is no indication that they might be Robo Calls. When we answer there is nothing on the other line. No noise or anything at all. Is anyone else experiencing this, or is there something that can be done to reduce this?

mike-norton on Aug 26, 2022 at 9:46am • 1 likes

We've seen the same issue... lots of calls with nobody there. It's been very frustrating for our sales team. It's been an issue with our Canadian phone number for a couple years now, and is becoming a major problem with our main US number now. Hopefully RingCentral gets this fixed fast...

Mary-Community_Moderator on Aug 11, 2022 at 8:03am • 0 likes

Hi Christa, where do you receive calls? Is it on the app or deskphones?

Christa Harter on Aug 11, 2022 at 8:07am • 0 likes

This is happening on the app.

Mary-Community_Moderator on Aug 11, 2022 at 8:37am • 0 likes

Thanks! Does it register in the Call Logs?

Christa Harter on Aug 11, 2022 at 8:40am • 0 likes

Yes, they all register with call lengths averaging around 30 seconds or so. Long enough for us to answer with our greeting and ask if anyone is there.

1 Answer

Jessica-Community_Moderator answered on Aug 11, 2022 at 11:17am

Hi Christa,

I would recommend checking out our Robocall Mitigation option: https://support.ringcentral.com/article/Robocalls-Mitigation.html.

Christa Harter on Aug 12, 2022 at 6:53am • 0 likes

This unfortunately has not helped.

Christa Harter on Aug 11, 2022 at 12:07pm • 0 likes

I can try this but I am unsure if this will work as the phantom calls coming in do not have the "Suspected RoboCall" label on them.

A new Community is coming to RingCentral!

Posts are currently read-only as we transition into our new platform.

We thank you for your patience
during this downtime.

Try Workflow Builder

Did you know you can easily automate tasks like responding to SMS, team messages, and more? Plus it's included with RingCentral Video and RingEX plans!

Try RingCentral Workflow Builder

PRODUCTS
RingEX
Message
Video
Phone

OPEN ECOSYSTEM
Developer Platform
APIs
Integrated Apps
App Gallery
Developer support
Games and rewards

RESOURCES
Resource center
Blog
Product Releases
Accessibility

QUICK LINKS
App Download
RingCentral App login
Admin Portal Login
Contact Sales