Number of rings before voicemail - desktop & mobile
Tags: call forwarding
Oct 2, 2019 at 2:08am • 6 replies • 0 likes
janet-and-jon-mier
I think this is existing case JIRA RLZ-27176. UK based. Changing the time/number rings in the the call handling and forwarding section doesn't work. I have just the mobile and desktop apps set up for the extension. I want the call to divert to voicemail more quickly than the default but I can't change it.
Tommydearest on Mar 31, 2021 at 6:47am • 0 likes
Same here. Doesn't seem like something that should take a year to fix.
janet-and-jon-mier on Oct 2, 2019 at 8:17am • 0 likes
Hi Nicole
I have tried both direct and via a queue. It's currently set up as direct and here are the Call Handling and Forwarding settings
It doesn't make any difference what value I select in the ring/secs dropdown.
Thanks,
Jon
I have tried both direct and via a queue. It's currently set up as direct and here are the Call Handling and Forwarding settings
It doesn't make any difference what value I select in the ring/secs dropdown.
Thanks,
Jon
Sorin Kazangian on Feb 5, 2021 at 9:20pm • 0 likes
Any updates on this? We're experiencing a similar thing where the phones (simultaneous) will ring for 3:30 min before going to voicemail.
3 Answers
Hello, I'm just looking for an update on this issue - has RingCentral found a solution?
Thanks!
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Mary-Community_Moderator on Aug 15, 2022 at 7:14am • 0 likes
Hi @Fred Kenney, it shows that the JIRA ticket is closed. Please submit a ticket to Tech Support to investigate the issue.
https://support.ringcentral.com/new-case.html
Hey Janet and Jon Mier, sorry for the frustration. The Engineering team is still looking into this issue and how to fix it. I'm currently watching the JIRA and when they post an update there, I'll let you know!
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Hari Ramsubramani on Oct 26, 2020 at 4:39pm • 0 likes
We have the same problem with our queue and direct incoming calls. No amount of resetting the number of rings seems to do the trick.
Hi Janet & Jon,
In this scenario is the user being called directly or via a queue? I'm assuming directly, but wanted to touch on the queue aspect just in case - you may need to alter the caller wait time. For our queue calls, we have it set up so that if one of our reps doesn't answer within 10 seconds it jumps to the next person (for the caller's sake):
Assuming it has nothing to do with a queue, could you take a screenshot of the user's Call Handling settings? I'm thinking it has something to do with the forwarding order (Sequentially vs. Simultaneous) or the option under the Desktop & Mobile option. Here is a screenshot of my personal user settings (I use the RingCentral Phone application and do not have any other devices/forwarding set up):
Let me know how you make out and I will try to help further. :)
In this scenario is the user being called directly or via a queue? I'm assuming directly, but wanted to touch on the queue aspect just in case - you may need to alter the caller wait time. For our queue calls, we have it set up so that if one of our reps doesn't answer within 10 seconds it jumps to the next person (for the caller's sake):
Assuming it has nothing to do with a queue, could you take a screenshot of the user's Call Handling settings? I'm thinking it has something to do with the forwarding order (Sequentially vs. Simultaneous) or the option under the Desktop & Mobile option. Here is a screenshot of my personal user settings (I use the RingCentral Phone application and do not have any other devices/forwarding set up):
Let me know how you make out and I will try to help further. :)
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