I have been facing this since 5 hours. Could anyone help me resolve this issue?
We have the same issue since last evening Pacific time.
Thanks
We are customers with you, and since this morning, French time, we have the same problem access to your test development API no longer works can have information on the resolution of this problem?
thank you
FYI. Sandbox environment restoration process is completed. Please report if you still find an issue with the sandbox environment.
Hi @Phong Vu . We still see the following error when we try to log into the sandbox:
{"status":{"success":false,"code":102,"message":"Errors happened while calling backend service [ACE]","errorParameters":null}}
Kind regards,
What API did you call to get such an error?
We get this when we try to login with the ring central embeddable:
https://ringcentral.github.io/ringcentral-embeddable/app.html?clientId=mdFw-xsBSb2abP9vW7EIZA&appServer=https://platform.devtest.ringcentral.com
It opens the following popup screen:
https://login.devtest.ringcentral.com/mobile/loginDispatcher?responseType=code&clientId=mdFw-xsBSb2abP9vW7EIZA&brandId=1210&state=MTY2MjUzNzUxNTgyOA%3D%3D-rc-widget-OTk5NTFkZDEtZTA2ZS00ZTFkLThlNDUtNjIzZmM3N2ViNDNl&localeId=en_US&endpointId=&session=6303270088699167058&display=page&prompt=&scope=&appUrlScheme=https%3A%2F%2Fringcentral.github.io%2Fringcentral-embeddable%2Fredirect.html&ui_options=&code_challenge=KK43d7FcDH6h_g5gG2DUALqt1-9FW7E_bGk1j0qXy5Q&code_challenge_method=S256&hideNavigationBar=true
which displays the error.
So it happens right after we click on the login button
From this page
I could login my sandbox account w/o any problem.
Did you login with your sandbox user credentials?
Yes, we have the sandbox credentials configured in our iframe settings. Though, it looks like the problem has been resolved, as we are able to login now. Thank you.
Currently receiving below. Auth is working now though.
{
"errorCode" : "CMN-212",
"message" : "Service is overloaded, please retry later",
"errors" : [ {
"errorCode" : "CMN-212",
"message" : "Service is overloaded, please retry later"
} ]
}
I don't know what really going on this time. The team is working hard to fix it and it seems only partially fixed.
Still down... Can we get an RFO? I want a statement so I can give a reason for my missed commitments.
The outage severely impact the entire environment and the restoration work has not been completed yet. I don't have an ETA but if it's not fixed by Tuesday (Monday is a public holiday in the U.S) I will make an official announcement. Meanwhile, you can copy and refer to this link to proof a reason of missing your commitment.
Thanks for your patience!
Development portal seems to be back online for me now.
hello it still has problems I would like to delete my JWT token in my admin space but it does not work, like creating a new one
I just check with the team and the sandbox environment restoration process has not been completed. So it could be part of the current issue.
I also test creating a new JWT for my app. It does not, no error but no JWT generated either.
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