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Multi-Level IVR

Tags: ivr

Sep 19, 2022 at 6:57am • 1 replies • 0 likes

Mark Foster

Currently have a single level IVR set up through AT&T Office@Hand. I want to switch to a multi-level IVR, but receive the following message when I click on the drop down box

"Warning: By switching to Multi-level IVR mode, all of your existing company call handling settings will be discarded. Please confirm that you wish to proceed"

If I switch to begin building out a Multi-Level IVR, what happens to the incoming calls for the single level IVR that was previously in place?

1 Answer

Mary-Community_Moderator answered on Sep 19, 2022 at 7:37am

All settings will be cleared, and incoming calls will be unavailable until you setup the Multi-level IVR properly.

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