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User Phone is not activated

Tags: softphone, phone numbers

Nov 25, 2022 at 5:17am • 1 replies • 1 likes

Mayur Upadhayay

It has been more than 48 hours since I added a phone / device and number associated with that device (as seen in attached screenshot) after following the steps on this link - https://support.ringcentral.com/article/ringcentral-phone-softphone-outbound-calling-adding-digital-line.html?language=en_US

But still the Status has not changed from N/A to active.

1 Answer

Phong Vu answered on Nov 28, 2022 at 8:47am

Is this your sandbox account? What is the account id or main company number? Have you tried login the RingCentral App?

Mayur Upadhayay on Nov 28, 2022 at 9:51pm • 0 likes

@Phong Vu ,
1. Yes. This is a sandbox account.
2. attached is the main company number for the sandbox account

3. Yes, I tried to login the ringcentral app from the admin portal, but there is always authorisation error (OAU-222)

Mayur Upadhayay on Nov 28, 2022 at 9:58pm • 0 likes

@Phong Vu ,
1. Yes. This is a sandbox account.
2. attached is the main company number for the sandbox account

3. Yes, I tried to login the ringcentral app from the admin portal, but there is always authorisation error (OAU-222)

Phong Vu on Nov 29, 2022 at 9:47am • 0 likes

Thanks for providing the details. I think this is similar to the issue reported in this thread.

Please just open the RC app for sandbox direct from this URL https://app.devtest.ringcentral.com

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