question

Christina Lin avatar image
Christina Lin asked mary-community-moderator answered

Provisioning Polycom IP335 has failed

Hi there,

I have exactly followed the guide and provisioned my existing Polycom IP335 desk phone (I bought this phone from Ringcentral a long time ago and deactivated for a while). I think I did everything correctly. However, after rebooting the desk phone, it says "network link is down". My admin portal still shows the phone is off line. Why? Does anyone experience this before?Pls help. Thanks

ip phoneproblem
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1 Answer

mary-community-moderator avatar image
mary-community-moderator answered

You may reach out to Tech Support to guide you with troubleshooting your phone. Create a case at https://support.ringcentral.com/new-case.html.

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