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Call Recording - Not Playing Full Call

Tags: call recording

Jan 23, 2023 at 1:27pm • 1 replies • 0 likes

Kindra Green

I am trying to pull a call and see that the length shown is for 21 minutes but when I go to listen to the recording it only plays for a minute. The call went in between 2 different employees. How do I access the full 21 minutes?

1 Answer

Phong Vu answered on Jan 23, 2023 at 8:16pm

Use the RC app or login your service web to double check if you can find and can listen to the recording.

To get better help, always give the background info as what exactly you do, what tools what app or API you use to access the call recording.

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