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Question about RingCentral SMS Campaigns

Tags: sms and text messaging, sending sms, high-volume sms, sms community identity

Jan 24, 2023 at 7:38am • 2 replies • 0 likes

Jarek Howell

My question is if I send out a mass sms campaign, does it send it anonymously rather than in a group? They need to be individual texts to each client and they cannot see the other clients in the campaign group. Basically can I send out one campaign to multiple users without them seeing the other recipients?

Additionally, is the SMS Campaign's feature HIPAA Compliant?

2 Answers

Mary-Community_Moderator answered on Jan 24, 2023 at 2:20pm

Regarding HIPAA compliance, the answer is no. SMS is general (not just RC) and is not HIPAA compliant due to the lack of end-to-end encryption.

Mary-Community_Moderator answered on Jan 24, 2023 at 2:19pm

The High Volume SMS API offers this feature. If you want to know more about this, you may go to https://support.ringcentral.com/article-v2/High-Volume-SMS-Overview.html?brand=RC_US&product=RingCentral_MVP&language=en_US.

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