Welcome to the RingCentral Community

Make sure to review our Terms of Use and Community Guidelines.

Please note the community is currently under maintenance and is read-only.

Home » Developers

UUID of a retried request on interactive-messaging outbound URL

Tags: integrations, sms and text messaging, message, rest api

Jan 29, 2023 at 3:34am • 1 replies • 0 likes

Piyush Raut

When an user interacts with an interactive element in the chat, (clicks a button on an adaptive card say), an event is triggered to an outbound webhook URL. And this event when not responded within a small time duration, the platform retries this request again.

Is the uuid of this retried request the same as the original request? Is there any documentation on this? We are observing a different uuid for a retried request. Any clarification on this would be helpful.

1 Answer

Phong Vu answered on Jan 30, 2023 at 6:33am

I don't think that the server sends retry event. Each event must be a unique event, thus, unique uuid.

If you suspect that the server sends multiple identical events (event if the uuids are the same). Then copy the entire identical event payloads and submit them in a dev support ticket.

A new Community is coming to RingCentral!

Posts are currently read-only as we transition into our new platform.

We thank you for your patience
during this downtime.

Try Workflow Builder

Did you know you can easily automate tasks like responding to SMS, team messages, and more? Plus it's included with RingCentral Video and RingEX plans!

Try RingCentral Workflow Builder

PRODUCTS
RingEX
Message
Video
Phone

OPEN ECOSYSTEM
Developer Platform
APIs
Integrated Apps
App Gallery
Developer support
Games and rewards

RESOURCES
Resource center
Blog
Product Releases
Accessibility

QUICK LINKS
App Download
RingCentral App login
Admin Portal Login
Contact Sales