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How to differentiate inbound and outbound webhook?

Tags: webhooks

Feb 2, 2023 at 6:52am • 1 replies • 0 likes

Chady Boutros

If we dial main company number we get hook for outgoing and incoming both. How we can identify?

1 Answer

Phong Vu answered on Feb 2, 2023 at 9:48am

You can define the call direction rely on an event with the extension id in the parties object. See this example.

// No extensionId => internal call
"parties": [
        {
          "accountId": "809646016",
          "id": "p-a0d7bca1f4a83z18613348f51z3343dxxx",
          "direction": "Outbound",
          "to": {
...
// has extensionId => call to/from this extension
"parties": [
        {
          "accountId": "809646XXX",
          "extensionId": "62242421XXX",
          "id": "p-a0d7bca1f4a83z18613348f51z3343dxxx",
          "direction": "Inbound",
          "to": {

You can read this blog for more explanation about telephony session events.

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