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App client id or app name?

• Appointment Reminder

Approved!

Thank you!

Hei Matt,

You app is a public app and named Appointment reminder. Do you want to check with this customer who is looking for an appointment reminder to see if your app is a fit for his needs.

Thank you. Have replied! Are you able to help us get listed in your App Marketplace? I have added in the info in the developer console a few weeks ago but nothing has progressed. Thanks!

Thanks for replying to the customer question about appointment reminder! I see your request for app gallery listing request. I am not responsible for approving it. But I will ask my colleague to speed up (today is a day off in RingCentral though :( ).

I also want to see a demo of your integration so that I can help you better to reach out to more potential customers. Are you willing to jump on a call some time next week so we can talk more about this?

Absolutely. Can email matthew@appointmentreminder.com for contact info.

I don't mind too much that the message-store event type just returns the Message id,

I can then make a call to get the full details, but I can't see any mention of a message id in the docs here :

Office API Reference | RingCentral Developers

So I'm a bit confused, just seems to return counts? not message ids?

It has uuid notificationId/ownerId/subscriptionId/accountid/extensionid but no mention of messageId/s

A sample of a new message change to the message store

{
  "uuid": "3899647630666415164",
  "event": "/restapi/v1.0/account/80964xxxx/extension/6228832xxxx/message-store",
  "timestamp": "2023-02-14T05:09:15.241Z",
  "subscriptionId": "5a1075c5-6a20-47de-aec2-f88c47688958",
  "ownerId": "6228832xxxx",
  "body": {
    "accountId": 80964xxxx,
    "extensionId": 6228832xxxx,
    "lastUpdated": "2023-02-14T05:09:08.435Z",
    "changes": [
      {
        "type": "SMS",
        "newCount": 1,
        "updatedCount": 0,
        "newMessageIds": [
          1908413703016
        ]
      }
    ]
  }
}

wow so there is no mention of `newMessageIds` in the docs at all. Does that mean there is an `updateMessageIds` and `deletedMessageIds` array as well? Would be useful if the documentation actually explained this a bit better

I think the message id was added some time ago. However, I just check and there is no message id(s) for updated count. So it's quite useless.

"changes":[{"type":"SMS","newCount":0,"updatedCount":3,"newMessageIds":[]}]

right.. useless is right. Is there any plan to actually correct this API.. as in actually make it of some value.. because at the moment.. getting a webhook that 3 messages have updated but not which messages.. is completely pointless...

So in summary. There is presently no webhook that I can use to notify when an outbound SMS has changed status. The best I could do ATM is to poll for specific messages through the GetMessage endpoint

`/restapi/v1.0/account/accountId/extension/extensionId/message-store/messageId `

I checked with the team internally and they said that the missing of updatedMessageIds[] is expected due to a dependency on other parts of the platform.

So yes, very unfortunately, that we have to poll and check, which is not reliable and efficient.

Let me explore further with the team to see this can be improved in the future.