Our company has zaps from RingCentral to Google Drive for each of our users' extensions. Within the past few weeks several of our RingCentral accounts continue to expire in Zapier (see the screenshots). I've reconnected them, but within a week some have disconnected again. Zapier support said it was an issue on the RingCentral end.
Thank you for letting us know about this issue, I've forwarded this to our product team to review and investigate. If you have not already submitted a support case, I would also recommend doing so using the link provided by Jenn - https://support.ringcentral.com/contact-support.html
I too am having the same issue.
Zapier has told me that the issue with Ring Central is tied to sending data to another source like Google Drive.
you figure out a resolution to this? I'm having the same problem.
Hello @Sara McDaniel! I would highly suggest opening a case HERE for integrations issues, and our support will contact you as soon as possible. Thank you!
The output is below:
_full_response_data_ REDACTED request: method: POST url: https://platform.ringcentral.com/restapi/v1.0/account/accountId/extension/extensionId/address-book/contact querystring: null headers: accountid: REDACTED extensionid: REDACTED clientid: REDACTED body: { "firstName": "REDACTED", "lastName": "REDACTED", "nickName": "REDACTED", "company": "REDACTED", "email": "REDACTED", "webPage": "", "notes": "Created via Zapier Integration", "homePhone": "REDACTED", "homeAddress": { "street": "REDACTED", "city": "REDACTED", "state": "REDACTED", "zip": "REDACTED" } } response: status: 403 headers: connection: close content-language: en content-length: 369 content-type: application/json date: Sun, 12 Mar 2023 03:18:58 GMT rcrequestid: a09fb710-c084-11ed-bd5d-0050568de9f3 routingkey: SJC01P01 server: nginx www-authenticate: :censored:168:4b9f865eb8: x-rate-limit-group: heavy x-rate-limit-limit: 60 x-rate-limit-remaining: 59 x-rate-limit-window: 60 data: errorCode: InsufficientPermissions message: In order to call this API endpoint, application needs to have [Contacts] permission errors: 1 errorCode: CMN-401 message: In order to call this API endpoint, application needs to have [Contacts] permission permissionName: Contacts permissionName: Contacts body: { "errorCode" : "InsufficientPermissions", "message" : "In order to call this API endpoint, application needs to have [Contacts] permission", "errors" : [ { "errorCode" : "CMN-401", "message" : "In order to call this API endpoint, application needs to have [Contacts] permission", "permissionName" : "Contacts" } ], "permissionName" : "Contacts" }
I'm trying to set this up with Zapier's API Request but I'm running into issues. Zapier gives me a "Raw request failed." error
I tried created a test app in a sandbox account which seems to work thru the "Try it out" option on RingCentral but I can't get it to work on Zapier.
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