question

Owen Aydin avatar image
Owen Aydin asked Michael Hohmann answered

Need help with integration Plantronics Headset to RingCentral

I want to be able to answer calls using the call control buttons directly on my headset.

I've downloaded Plantronics Hub, which recognizes that my headset (Voyager Focus UC) is connected. But on my RingCentral app/settings, it just says "Headset ready to connect" and doesn't show the Voyager on here. Is it just supposed to look like the following image?

1680660249786.png

Additionally, on Plantronics Hub, it doesn't show me RingCentral as an option for "Target Softphone". How do I get the Hub to recognise RingCentral? Please see image below.

1680660315814.png

Any help would be appreciated.

Thank you.
Owen.

integrationscall handling
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1 Answer

Michael Hohmann avatar image
Michael Hohmann answered

pic-1.jpgI have target softphone microsoft teams aktivatet.

And ad the end it looks so.The end entry is an automatic entry.pic-2.jpg


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