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MSG-242 Error when trying to send SMS on Production

Tags: sending sms

Apr 17, 2023 at 2:35pm • 1 replies • 0 likes

Oscar Villa

I am getting a "MSG-242 The requested feature is not available" error when trying to send sms in my production app. I checked and saw that SMS was enabled, but when I go to https://platform.ringcentral.com/restapi/v1.0/account/~/extension/~/sms I get a message saying

  "message"
  : 
  "Internal Server Error. Consult RC Support."
  ,
 

Is anyone able to help?

1 Answer

Phong Vu answered on Apr 17, 2023 at 2:59pm

Has your company registered for a TCR campaign yet. Has you company requested and got approved campaign id(s) yet? If not, check the process on the top orange banner and follow the instructions to process the registration steps.

If your company has done both the above and still got blocked sending SMS, please submit a customer support ticket.

Oscar Villa on Apr 17, 2023 at 3:05pm • 0 likes

We have requested our campaigns already and have them approved as well.

Phong Vu on Apr 17, 2023 at 3:06pm • 0 likes

Both TCR and campaign id approved?

And can you send/receive SMS via the RC app?

Oscar Villa on Apr 17, 2023 at 3:09pm • 0 likes

Yes we put in 3 campaigns and have 2 approved. I have the campaign ids as well. Also, I can create subscriptions successfully and can send/receive sms from the sanbox app, but when I try doing it on the production app, I get a MSG-242 "The requested feature is not available" error message.

Phong Vu on Apr 17, 2023 at 4:03pm • 0 likes

I am asking if you can send/receive SMS via the RC app in your production, not your sandbox account.

What is your account id or the app client id (sandbox is enough)

Oscar Villa on Apr 17, 2023 at 4:06pm • 0 likes

I try to do so in the production, but I get that error. My app client id is IY3GU9YiQwO8K4u6XU_wHA

Phong Vu on Apr 17, 2023 at 5:07pm • 0 likes

I found nothing wrong with your app. I could see different failures when you sent SMS via API.

All the numbers in your account are SMS enabled, except 2 numbers are not SMS enabled. Can you give me the number you tried to send SMS from? Don't post the entire number just e.g. (650) XXX-1234 is enough.

Oscar Villa on Apr 18, 2023 at 8:08am • 0 likes

No I cannot. The number I am trying to use is (760) XXX 4355

Phong Vu on Apr 18, 2023 at 9:39am • 0 likes

The number is your account main company number and is not SMS enabled.

If you are the IT admin of your RingCentral account, you can submit a customer request to provision (enable SMS) for your main company number. And remember that as the main company number, you have to assign the number to an extension via the IVR setting to handle Fax and SMS of the main company number.

Phong Vu on Apr 17, 2023 at 5:01pm • 0 likes

So could you send/receive messages via the RC app or not?

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