question

Riel Orilla avatar image
Riel Orilla asked Phong Vu answered

Error MSG-22 - Sandbox Number

We are aware of this error. When we have customers who have this error, we usually have them contact Ring Central developers and create a ticket to provision the sandbox number for SMS.

The customer created a ticket but was given an article instead.
https://medium.com/ringcentral-developers/ringcentral-sms-from-phone-number-fd34fc382181

The system is already working and worked for most customers. There are just customers with a sandbox number not provisioned for SMS that gets the msg-22 error.

Sandbos number: 4702890460

Any help would be appreciated :)
Thanks in advance!

sms and text messagingdeveloper sandbox
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1 Answer

Phong Vu avatar image
Phong Vu answered

SMS enabled. Please retest.

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Developer sandbox tools

Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

Download RingCentral Phone for Desktop:

Tip: switch to the "sandbox mode" before logging in the app:

  • On MacOS: press "fn + command + f2" keys
  • On Windows: press "Ctrl + F2" keys