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Auto Answering Stopped working

Tags: call handling

Mar 21, 2023 at 9:48am • 2 replies • 0 likes

Brandon Kostelansky

I answer calls throughout the day for work and there was an update that allowed auto-answering which I set to immediate and have been enjoying for the past few months. Today I log on to work and my auto answer is no longer working, it's setup correctly, nothing changed on my end. The only thing I can see that changed is there was an update that changed the "Green available" icon, changed from a green light to a checkmark. Can anyone assist me? I've tried to make it work on Edge(which i always used) and now I've downloaded the app, both do not work anymore for auto answer.

Mary-Community_Moderator on Mar 22, 2023 at 7:28am • 0 likes

Hi Brandon! Can you please provide a screenshot of the available icon?

Brandon Kostelansky on Mar 22, 2023 at 8:37am • 0 likes

I spoke to chat for a few hours yesterday and they thought they fixed it only to start up today and the problem persists....auto answering still not working.

dara-holloway on May 2, 2023 at 11:14am • 1 likes

Was there a solution for this? We are having the same issue

Mary-Community_Moderator on May 2, 2023 at 1:29pm • 0 likes

It seems like the newer version disabled the auto-answer feature. You may submit a ticket to Tech Support to have the older version back.

https://support.ringcentral.com/new-case.html

dara-holloway on May 5, 2023 at 7:56am • 0 likes

I did open a ticket and worked with them for days. they never mentioned this.

1 Answer

Mary-Community_Moderator answered on May 10, 2023 at 9:03am

Hi Everyone! It is confirmed that a portion of customers may experience an issue with the RingCentral App auto-answering calls.

Kindly submit a ticket to Tech Support for case tagging.

Thanks!

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