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Mousa Khalil avatar image
Mousa Khalil asked Phong Vu answered

Call Analytics API

Hello,

I'm using the API endpoint to fetch the call analytics, however it always returns 0 for each and every category using the API or the API interface, while the call logs shows data, and finally it throws internal server error.

My sandbox id is +14242269011

1684347316141.png

analytics and reporting
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1 Answer

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Phong Vu answered

You can submit a dev support ticket form here.

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Developer sandbox tools

Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

Download RingCentral Phone for Desktop:

Tip: switch to the "sandbox mode" before logging in the app:

  • On MacOS: press "fn + command + f2" keys
  • On Windows: press "Ctrl + F2" keys