question

jason blanco avatar image
jason blanco asked Phong Vu answered

customer from canada gets an error"sms not enabled for sms" on the ringcentral automator app

customer from canada gets an error"sms not enabled for sms" on the ringcentral automator app how can i fix this issue?

ringcentral appsms and text messaging
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1 Answer

Phong Vu avatar image
Phong Vu answered

May I ask if you could send text message from that phone number from the RC app? If you can't, then the issue is with the phone number, not the Automator app. And I could guess that is the case.

In that case, submit a customer support ticket to get help.

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Developer sandbox tools

Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

Download RingCentral Phone for Desktop:

Tip: switch to the "sandbox mode" before logging in the app:

  • On MacOS: press "fn + command + f2" keys
  • On Windows: press "Ctrl + F2" keys