question

Leyla Alnasrawi avatar image
Leyla Alnasrawi asked Welcome answered

Call Volume Stats by the Hour

I can't figure out how to get a detailed download of call volume by hour for a period of time (like 6 months). The graph below is as close as I can get, but there is no way to easily see the hours.


1687369029908.png


analytics and reporting
1687369029908.png (77.9 KiB)
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1 Answer

Welcome avatar image
Welcome answered

this is the only way to visualize this. I suggest you switch to a 1 week time frame and hover your mouse over the spikes to see the exact hour.

There might be a better way to do it with RingCentral with Contact Center, but not worth it if that's the only reason for getting Contact Center.

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