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Home » Users
I cannot find where to disable two-step authentication
Tags: authentication
Jun 29, 2023 at 6:31am   •   2 replies  •  0 likes
1 High Volume, Blade, RSSM, Flex

I have 12 extensions set up. How do I disable two-step authentication?

2 Answers
answered on Jul 5, 2023 at 1:06pm  

The answer should have been, 'Not for much longer can 2FA be disabled - according to RC security emails, this is being turned on for every account.'

In the email from June 15th, 2023:

"Dear valued customer,

Please be informed that the Account Validation feature of your RingCentral service will now be enabled on July 31, 2023. If you have already enabled this feature through your online portal, please disregard this message.

If you haven’t and wish to enable this yourself before the said date, please log into the RingCentral portal as an admin then go to More>Security and Compliance>Account Validation. See the screenshot below for reference. Please ignore this if you have already enabled this feature in your account.
"


What I dislike about this, is that not all of our 150+ users have company devices. This is one can of worms I am not looking forward to.

*gah!*



 0
answered on Jun 29, 2023 at 9:14am  

Hi @1 High Volume, Blade, RSSM, Flex, you need to contact Tech Support to do this. Please submit a ticket at https://support.ringcentral.com/new-case.html


 0



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