question

Allan Coganovitch avatar image
Allan Coganovitch asked Allan Coganovitch answered

Why is my Caller ID not Popping-Up?

My incoming called ID information in the RingCentral Windows desktop app no longer pops-up starting about a month ago.

I did not modify any settings that could have caused this issue.

Disabling my Anti-Virus, Firewall, etc. did not resolve the problem.

Missed calls do display in the Windows 10 notification area.

The following settings are enabled:

  • Display incoming call in the standalone windows
  • Display missed events in the taskbar
  • Display incoming call in Notification enter

All assistance is appreciated!


caller id
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Welcome avatar image Welcome commented ·

What do you mean by "incoming caller ID".
Below is a picture of me receiving a call from Welcome 01(also me from a different computer).

Do you mean you don't see one of the numbers which I covered up or do you mean the whole dial pad? or do you mean sth else?

Try clicking on your profile pic and then "Check for updates" just in case.
1690406500634.png

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1690406500634.png (94.5 KiB)

1 Answer

Allan Coganovitch avatar image
Allan Coganovitch answered

I 'checked for updates' and I was up-to-date already.

The pop-up Window does not appear at all. In other words, my Windows 10 desktop is exactly the same as before the incoming call.

I am really missing this feature!

Thank you for your assistance.


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