Welcome to the RingCentral Community

Make sure to review our Terms of Use and Community Guidelines.

Please note the community is currently under maintenance and is read-only.

Home » Developers

Get page count of successfully transmitted fax pages in failed fax

Tags: fax, rest api

Aug 17, 2023 at 10:41am • 2 replies • 0 likes

Mark Broadhead

How can I determine how many fax pages were successfully transmitted before the receiver hung up?

I sent a fax but the recipient has configured their fax machine to receive fewer pages than I sent.

Using the Get Message API, the message has:
messageStatus: "SendingFailed"
faxPageCount: the size of the original fax, not the number of pages successfully transmitted.

2 Answers

Mark Broadhead answered on Aug 21, 2023 at 8:41am

@Phong Vu Thank you so much. This is a critical feature for me to be able to use this service.

Phong Vu answered on Aug 21, 2023 at 7:14am

I don't think that metric is reported. Let me check with the team to see if it can be improved.

A new Community is coming to RingCentral!

Posts are currently read-only as we transition into our new platform.

We thank you for your patience
during this downtime.

Try Workflow Builder

Did you know you can easily automate tasks like responding to SMS, team messages, and more? Plus it's included with RingCentral Video and RingEX plans!

Try RingCentral Workflow Builder

PRODUCTS
RingEX
Message
Video
Phone

OPEN ECOSYSTEM
Developer Platform
APIs
Integrated Apps
App Gallery
Developer support
Games and rewards

RESOURCES
Resource center
Blog
Product Releases
Accessibility

QUICK LINKS
App Download
RingCentral App login
Admin Portal Login
Contact Sales