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Call log does not return all the data from Sandbox. Please help.

Tags: rest api, developer sandbox, call logs

Aug 25, 2023 at 4:23pm • 3 replies • 0 likes

Sreenivas Angara

https://platform.devtest.ringcentral.com/restapi/v1.0/account/812947005/extension/812947005/call-log?view=Simple&showBlocked=true&withRecording=false&dateFrom=2023-08-24T21:06:00.000Z&page=1&perPage=100&dateTo=2023-08-25T18:00:00.000Z

I working in the Sandbox. Calling APIs using Postman. I get call_logs for August 24 2023. But no records for August 25th. In Portal, I can see call logs for August 25th.

Am I missing something. Please help with REST call.

Sreenivas Angara on Aug 25, 2023 at 4:24pm • 0 likes

I just wanted add a comment that, I am well within the data range.

2 Answers

Sreenivas Angara answered on Aug 26, 2023 at 4:49am

I can see the logs today. It may be Sandbox issue. I can see them now

Phong Vu answered on Aug 25, 2023 at 5:14pm

Depend on where you are. Remember the time the API takes is UTC time. So convert your local time to UTC before reading.

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