Error Code: CMN-414

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IT Team asked Jan 10, '24 Phong Vu answered Jan 10, '24

Error Code: CMN-414

Hi everyone,
I get a CMN-414 error. Cannot find it in error code list of API references. Any ideas why this may be happening?

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Phong Vu ♦♦ commented · Jan 10 at 07:29 PM

What API did you call before catching that error? It is usually because of invalid input parameters.

0 ·

IT Team Phong Vu ♦♦ commented · Jan 10 at 08:48 PM

I am using Ringcentral.Net (5.28.0) package with .NET and I got this error while trying to send SMS.
My request body is as follows:

var requestBody = new CreateSMSMessage

{

text = item.Body,

from = new MessageStoreCallerInfoRequest { phoneNumber = item.From },

to = new MessageStoreCallerInfoRequest[] { new MessageStoreCallerInfoRequest { phoneNumber = item.To } }

};

The function is working fine in dev environment but breaking in production.

0 ·

Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

Download RingCentral Phone for Desktop:

Tip: switch to the "sandbox mode" before logging in the app:

On MacOS: press "fn + command + f2" keys
On Windows: press "Ctrl + F2" keys

Answer 1 · 2024-01-10T20:56:36Z

Phong Vu answered Jan 10, '24

For the /sms endpoint. Mostly the error CMN-414 refers to invalid recipient phone number number. Can you print out the `item.To` phone number and check if it's a real phone number, E.168 formatted and also check if you can manually send a message to that phone number.

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Attachments: Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

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