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Medical/Healthcare offices say they have sent us faxes BUT we have not received them.

Tags: fax

Feb 21, 2024 at 8:34am • 3 replies • 0 likes

Marina Wynperle

We have had doctor's offices, insurance co's and some governmental health agencies contact us about faxes they have sent for various reasons (payments, documents, etc.) but we have never received said faxes. The offices have fax confirmations. This is a very significant issue for us. Has anyone had this issue and if so, any solutions?

Marina Wynperle on Feb 27, 2024 at 9:32am • 0 likes

It has been over a week and still no further ahead on this. What I have determined on my own, is that the number we ported in is the one having all the issues. If we do not get anywhere soon, I will need to look for alternative solutions.

Mary-Community_Moderator on Feb 21, 2024 at 8:59am • 0 likes

Hi, @Marina Wynperle. Kindly coordinate your issues with the Tech Support Team. They can locate where the faxes are being sent. Submit a ticket at https://support.ringcentral.com/new-case.html.

1 Answer

Marina Wynperle answered on Feb 21, 2024 at 12:38pm

Hi, yes I am coordinating with them and so far, the example I have been able to give them is too old.

I am working on getting another one.

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